Drum Return FAQ's

Please contact your local Sales Rep or call our Customer Solutions team:

Phone: 0508 639 267

Email: sales.nz@nexans.com 

On our website, you can find the form under ‘Tools & Resources’  

Our website is the most up-to-date source of information.  Search drum returns in the search bar . 

For the purposes of drum returns, batch number refers to the number painted on the flange of our wooden drums.

NOTE: There is no batch number for plastic spools.

You can launch a drum collection by visiting our web form in Tools & Resources.

MOBIWAY BOOST returns are unable to be processed via the web form.

Please contact our CS team with your GRA/RFC. 

MOBIWAY UNREEL drums can also be returned using the web form. Select MOBIWAY UNREEL from the drop down list.